Returns & Exchanges

We love to sort out returns, exchanges and resolve any quality issues ASAP!! Your absolute customer satisfaction is our goal. How can we help?

365 day returns!

We understand life with babies and children is busy, and sometimes you just don't get around to returning something quickly. Or you might find something tucked away that you never actually used!!

You're most welcome to return for exchange or refund up to 365 days from purchase.

Returned items must be unused and unworn items, in perfect condition including the packaging.

Shipping is not refundable on returns.

Sorry we can't accept change of mind returns where the item has been used.

Faulty or damaged items:

Very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction, and often give you options to ensure you get the best outcome for you.

We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.

Please contact us with details of the fault including a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.

Sending an item back for exchange:

If you would like us to return for an exchange you will be responsible for the cost of shipping in both directions. However we are quite happy to cover the shipping cost from your loyalty points balance - just let us know on a note with your return. 

Please include your details with your return! Preferably include your original packing slip.

Post back to our office: The Sleep Store, PO Box 60650, Titirangi, Auckland 0642, New Zealand.

Loyalty points and returns

If an item is returned, any loyalty points earned on that item at time of purchase will be debited from the purchaser's loyalty points account. If a person returns an item and their current points balance is less than the points earned on the item returned, then the points balance will be returned to zero, and the dollar value of the loyalty points shortfall will be deducted from the refund or credit given for the returned item.

Need help?

Please do not hesitate to contact us if you have any questions about your purchase, either by email or phone 1800-630-216.