Returns & Exchanges

The Sleep Store is confident that our products will make a difference to your child's sleep, and you will be very satisfied with our quality and customer service.

Returning faulty items:

Very occasionally a product may develop a manufacturers fault, and we will do everything we can to resolve this situation to your satisfaction.

We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.

Please contact us with details of the fault and email a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.

Returning unsuitable items:

Unused, unworn items in original condition (including original packaging) may be returned for exchange or refund within 30 days of purchase.

Please email us prior to returning your item, to advise why you wish to return the item and what the item is.

Please note goods must be received back in perfect condition and shipping is not refundable on returns.

We do not accept back change of mind returns where the item has been used.

Exchanges:

If you would like us to return something and have us send out a different size etc you will be responsible for the cost of shipping in both directions. Alternatively we can use loyalty points to cover shipping costs back to you.

Please do not hesitate to contact us if you have any questions about your purchase, either by email or phone 1800-630-216.