Our office hours are New Zealand 9am to 5pm, Monday to Friday - Yes we are in New Zealand :-)
From Friday 22nd until Tuesday 26th June most of The Sleep Store team will be at a staff training conference and away from a computer. We will still have a skeleton crew on deck to help get your orders out to you. Please expect some delays in how quickly we reply to emails, messages & general enquiries while most of us are away. We’ll be back at our posts as normal from Wednesday 27th June. Returns and exchange requests will be replied to from Wednesday 27th June.
Phone: 1800 630 216 or +64 9 816 8706
Postal Address: PO Box 60650, Titirangi, Auckland 0604, New Zealand
General Email: firstname.lastname@example.org
Returns & Exchanges: email@example.com
Please leave a message if we are not available and we will call you back as soon as we can - we're flat-out during the day packing orders.
If you have a question about your baby's sleep, join our online sleep community on our Facebook Page. Post for more detailed questions on Sleep Coach monitored support groups to receive advice from our team and other parents. Find links to our Sleep Support groups here.
Please note this is a free service with high demand, so there may be a delay hearing from one of our team.
It's not just sleep advice on our Facebook Page. LIKE us for be first to know about hot specials or new products.
You can also ask any customer service questions on Facebook and message us directly to our Facebook inbox. Find links to our Facebook pages and Instagram page here.
If you are experiencing difficulty placing your order online, please email your order to firstname.lastname@example.org or you can call us on (09) 816-8706.
Customer Feedback & product reviews:
We would be delighted to receive a testimonial from you if you have found The Sleep Store has made a difference to the sleep of your children.
We are also interested in your feedback on our website, our information and our product range.
Please email us to send your product review, testimonial or feedback - thank you.