Shipping to Australia
Orders are shipped daily (Monday to Friday excluding public holidays) from Auckland New Zealand to Australian destinations. Our dispatch pick up is at 3.00 pm NZ time.
Our regular courier service for most orders is with Toll Priority - a fast, reliable and trackable service.
To keep the shipping cost as reasonable as possible, we will ship larger and heavier items with our AusPost service. We will also use the AusPost service for locations (usually remote) where it is a much more cost effective delivery option than Toll.
Christmas Shipping Deadlines
We like to deliver on our promises so we’re putting in the extra to get orders to our couriers as quickly as possible right up until we close our warehouse for the publics holdays. However at this time of year please allow extra days for delivery due to the large number of orders & high seasonal load with all courier services.
See the guide above for more info.
*Please specify if you are a rural delivery & allow an extra 3 days for your delivery.
95% of our orders will be shipped express with Toll. There's a good chance that if you live in Sydney, Melbourne or Brisbane and place your order by the morning of the 13th December it should arrive to you by the 24th - although this cannot be guaranteed. If you live elsewhere in Australia then aim to place your order by the 6th December for delivery by Christmas.
After your order has left our warehouse you'll receive a tracking number. We suggest using your tracking number to see the the latest status of your package. Toll will not leave packages if no-one is home and the package will be rerouted to a Toll depot. See the "Timing" section below for more infomation.
We will continue to dispatch orders from our warehouse to our couriers through until the afternoon of the 24th December and again from the 27th December.
Toll delivery time-frames are approx 3 working days into main centers, and 3-5 days outside main centers, however we cannot guarantee these. Final delivery times are due to the local Toll service in your area.
Toll will not leave packages if no-one is home, so if you are not home you will receive a card to call and arrange delivery.
AusPost service for heavy/bulky/remote locations is up to 10 working days.
Your tracking number will be emailed to you when your order is dispatched and we recommend speaking direct with your local Toll Depot if you have questions regarding your delivery or card to call. You can call Toll on 131531
We reserve the right to choose the shipping option between Toll and AusPost based on our costs.
If you need an order faster than our approximate shipping times listed above, please advise us and we will endeavour to send it on the fastest service or contact you for additional shipping charge.
Order to remote locations are very expensive to ship to. If the freight you have paid does not cover the cost of shipping to your location, we reserve the right to contact you for additional payment for shipping.
Remote locations will usually be sent with our AusPost service.
Bulky or heavy orders:
If your order can't be sent in a courier satchel, (eg it contains large items such as bed bumpers, underlays or duvets) then it will be sent by our AusPost service and will take up to 10 working days.
Not happy with Toll in your area?
You are welcome to request your order be sent with AusPost instead if you don't like the Toll service in your area.
We offer free shipping for orders when you spend over $150 (after discounts and points). This applies to most orders but excludes heavy or bulky items such as bumpers, mattresses, furniture etc,
Please note during free shipping promotions with a lower spend threshold we reserve the right to send orders on a slower cheaper freight service.
Please note PO Box addresses can not be sent with our quicker Toll Priority service. We will contact you for a physical address. If we haven't heard back from you within a couple of days, we will then send your package on our slowerAusPost service as this can be delivered to a PO Box.
Calculating your shipping:
Some extra large items will attract higher shipping charges. You can calculate our shipping charge by putting the required items into your shopping cart. This will calculate your freight based on the number of items and their weight.
Australia Shipping Charges SIZE Toll Priority Courier
Small > 1 kg $8
Medium > 1.5 kg $10
Medium > 2.0 kg $12
Medium > 2.5 kg $13
Medium > 3.0 kg $15
Large > 4.0 kg $18
Large > 6.0 kg $25
Large > 8.0 kg $33
Large > 10 kg $40
Extra large > 10 kg As advised
Sales Tax & Customs Duty - Australian Orders :
Prices shown on our website are zero rated for NZ GST as they are imported from NZ to Australia and therefore not subject to New Zealand GST.
GST and duty are normally not collected by Australian Customs authorities where the value of a package is under AUD$1,000. In the event that Australian Customs seeks collection of GST or other duty, payment of such amounts is the responsibility of the purchaser.