Shipping to Australia
Orders are shipped daily from Auckland New Zealand to Australian destinations with Toll Priority courier - a fast, reliable and trackable service. Please note large packages (eg bed bumpers & duvets) may be sent with a different service, see below.
Delivery time-frames are approx 3 working days into main centers, and 3-5 days outside main centers, however we cannot guarantee these.
We ship to Australia every day, with our daily pick up at 3.00 pm NZ time. You will receive an email confirming when your order is shipped.
Please provide a physical address as Toll do not deliver to PO Boxes.
Toll will not leave packages if no-one is home, so if you are not home you will receive a card to call and arrange delivery.
Your tracking number will be emailed to you when your order is dispatched.
If your order can't be sent in a courier satchel, (eg it contains large items such as bed bumpers or duvets) then it will be sent by a different service which can take 3-7 days and will be delivered by AusPost.
Please note PO Box addresses can not be sent with our quicker Toll Priority service. We will contact you for a physical address. If we haven't heard back from you within a couple of days, we will then send your package on our slower Omni service which uses AusPost as this can be delivered to a PO Box.
Calculating your shipping:
Some extra large items will attract higher shipping charges. You can calculate our shipping charge by putting the required items into your shopping cart. This will calculate your freight based on the number of items and their weight.
Australia Shipping Charges SIZE Toll Priority Courier
Small > 1 kg $8
Medium > 1.5 kg $10
Medium > 2.0 kg $12
Medium > 2.5 kg $13
Medium > 3.0 kg $15
Large > 4.0 kg $18
Large > 6.0 kg $25
Large > 8.0 kg $33
Large > 10 kg $40
Extra large > 10 kg As advised
Sales Tax & Customs Duty - Australian Orders :
From 1 July 2018 - all prices shown on our website include 10% GST (if applicable).
If your total order is under AUD$1000 - 10% GST is applied and collected by The Sleep Store.
If your total order is over AUD$1000 - The Sleep Store will not collect GST. Where Australian Customs seeks collection of GST and/or other duty as part of the import of goods into Australia, payment of such amounts is the responsibility of the purchaser.