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Nappy Balm
Low Stock (2)
Delivered within 1-3 business days
Because MooGoo make products for families, they have a strict ingredient philosophy that excludes ingredients like Parabens, Phenoxyethanol and penetration enhancers. MooGoo show all of the ingredients used in their products on the website, not just the pretty ones. That way you know exactly what's in each one, and can get in touch if you have any more questions. Please be aware that the ingredients MooGoo use in these formulas may be updated occasionally and therefore vary from time to time. Please refer to the ingredient list on the product packaging for the most up-to-date and relevant list of ingredients.
My child has a nut allergy. Do I need to use nut-free skin care products?
Most allergies to nuts are triggered by nut proteins, not nut oils. But when it comes to allergic reactions many people choose to be extra cautious and avoid anything made with nut oils as well. For that reason, we made this cream without nut oils to give parents of children with allergies peace of mind.
Can I use MooGoo on a newborn?
We get this question a lot. But the answer is YES! All of our products are suitable for newborns but we suggest you always patch test first to check for allergies to any natural ingredients.
My baby accidentally ate some of the product, will they be ok?
We don’t recommend using our products as baby food, but if some is ingested you can rest assured that our products are made from 100% natural, edible ingredients.
Why did you switch from a 75g Nappy Balm pump to a 120g Nappy Balm Tube? Is the 75g pump still available to purchase?
We decided to switch to a 120g tube for numerous reasons including consistency with packaging design across the range and reducing our packaging for this product by removing the pump and the cardboard box needed for the 75g bottle. The 75g Nappy Balm will no longer be available online but will be available in stores while stock lasts.
How come the price for Nappy Balm 120g tube is the same as the original 75g pump?
When calculating prices there are many factors to consider including production costs, packaging elements, manufacturing, etc. It actually costs us more to produce the 75g tube than the 120g size, which is why we’re able to offer it at the same price as before. By switching to a 120g tube we’ve been able to save on packaging, and therefore provide you with MORE product, for the same price. Don’t worry, there hasn’t been a change to our beloved formula!
What does "Dermatologically Tested" mean?
You may have seen the term “Dermatologically Tested” on lots of products before, but did you know there’s not an actual definition or regulation for this term? Because that didn’t sit right with us, and because our aim is to make products for people with really sensitive skin, we decided to send a bunch of them off to be tested in an independent lab on 54 people who reported having sensitive skin. The results were given on a scale of 0 to 5 with 0 being no irritation or redness and 5 being a reaction.
Free 30 min Click & Collect (AKL): From our West Auckland warehouse. Order before 4pm for pick up by 5pm. Click & Collect open 9.00am – 5pm Monday to Friday (excluding public holidays).
Same Day Dispatch: We aim to dispatch all orders placed before 1:00pm NZT, Monday to Friday, on the same business day. This excludes public holidays and high order volume promotional periods.
Delivery times: Most NZ orders arrive overnight (business days only). South Island allow up to 3 business days. Large deliveries will take longer. AU Delivery time is approx 3-6 working days into main cities, and 5-7 working days outside main centres. We cannot guarantee any of these times.
Standard Delivery: Free on orders over $120 (excluding bulky items). Shipping starts at $8 (within NZ) and $15 (to AU) based on weight and postcode.
Express Delivery (NZ Only): Delivered same business day to residential addresses only, between 6pm and 9pm**. View full details here.
365 Day Returns & Exchanges: Return an item for a full refund within 90 days from purchase. Exchange your order up to 365 days from purchase. View the full returns policy.
Excludes custom & pre-order items. View full shipping policy
**Weight limit and fee applies.
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We're here to help with free information, advice and support. We offer a comprehensive range of online baby sleep and parenting articles, plus how to videos to support your parenting journey from pregnancy and beyond.